Center of Excellence Workshops
Four Seasons Consulting Group is honored to provide Center of Excellence Workshops for hospice and palliative care organizations. COE Workshops were developed in 2009 in response to requests to share Four Seasons Compassion for Life’s approach to excellence and quality care. Our commitment to these values and high standards around excellence and quality positions us to guide other programs and agencies through specially-designed one or two-day workshops.
Available to agencies both regionally and nationally, COE Workshops are tailored to suit the special and specific needs an organization may have. Four Seasons Consulting Group works with your agency to design a program suited to your current needs.
Within the framework of the disciplines of hospice, palliative care, and clinical research, workshops are available on topics including, but not limited to: financial sustainability, quality data reporting, administrative support, billing and coding, operational issues, and more.
Click on the tabs above, right for a few examples of COE Workshops.
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Palliative Care
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A Culture of Excellence – Part 1
- Role of CEO
- Values in Practice Leadership Framework
- Mission and values
- 7 Dimensions of an Organization
- Importance of setting organizational goals
- Goal setting toolkit
A Culture of Excellence – Part 2
- Concept of a model
- Implementing a leadership system
- Values in Practice teams
- Advanced goal setting
Increasing Your Census
- Developing a plan and strategy
- Engaging employees through task forces
- Analyzing data elements
Quality Framework
- Successful QAPI framework
- Key measures and strategies
- Decision tool
Palliative Care Leadership
- Establishing a palliative care department
- Hospital relationships – focal points
- Model using nurse practitioners and physician assistants
- Financing and sustaining a program
- Lessons learned
ADR’s – How to Hit a Homerun
- Importance of preparation
- Best documentation practices
- Crafting a clinical summary letter
- ADR response timing and documentation
- Tips and tools
Developing Best Practices in Billing & Coding
- Audit triggers
- Differences between palliative and hospice billing
- Coding pearls
- Educating providers
- Billing and coding templates
- Outside consulting services
Prognostication
- Understanding prognostic indicators
- Audit triggers
- Understanding the four common pathways to death
- Identifying common denominators to decline
- Improving prognostication skills by disease categories
Leadership Panel
- Question and answer session with Senior Leadership Team
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Hospice
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A Culture of Excellence – Part 1
- Role of CEO
- Values in Practice Leadership Framework
- Mission and values
- 7 Dimensions of an Organization
- Importance of setting organizational goals
- Goal setting toolkit
A Culture of Excellence – Part 2
- Concept of a model
- Implementing a leadership system
- Values in Practice teams
- Advanced goal setting
Role of CMO/Medical Director
- Role as a member of senior leadership team
- Medical oversight of hospice program
- Enhancing relationships with community physicians
- Medication cost containment
- Oversight/mentoring of hospice physicians
Increasing Your Census
- Developing a plan and strategy
- Engaging employees through task forces
- Analyzing data elements
Quality Framework
- Successful QAPI framework
- Key measures and strategies
- Decision tool
General Inpatient Care
- Managing an inpatient unit
- Safety and security measures
- 24/7 staffing
- Importance of support services
- Inpatient pearls
ADR’s – How to Hit a Home Run
- Importance of preparation
- Best documentation practices
- Crafting a clinical summary letter
- ADR response timing and documentation
- Tips and tools
Developing Best Practices in Billing & Coding
- Audit triggers
- Differences between palliative and hospice billing
- Coding pearls
- Educating providers
- Billing and coding templates
- Outside consulting services
Prognostication and LCDs
- Understanding prognostic indicators
- Audit triggers
- Understanding the four common pathways to death
- Identifying common denominators to decline
- Improving prognostication skills by disease categories
Leadership Panel
- Question and answer session with Senior Leadership Team
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Clinical Research
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Research Program Overview
- Mission and Vision
- Win Institutional and Clinical Support
- Benefits of Research
- Provides Additional Financial Support
Building a Research Program
- Develop a Business Plan and a Capital Strategic Plan
- Funding and Sustainability
Running an Effective Study
- Personnel Training
- Protocol Importance
- Understanding the CRA role and Federal requirements for Sponsors
- EDC (Electronic Diaries)
Regulatory – Nuts and Bolts
- Understanding Your Roles
- Prinicipal Investigator
- Sub-Investigator
- CRN (Clinical Research Nurse)
- CRC
- Research Assistant
- ICH/GCP Guidelines
- License Requirements
- Standard Operating Procedures
Federal Grants
- Build on the Basics
- Grant Proposals and Strategies
- Grant Proposal Project Planning
- Challenges of Grant Management
Preparing for FDA and Sponsor Audits
- Types of Audits
- Investigator Obligations
- How to Prepare
- What to Expect
- Post Audit Process
Leadership Panel
- Question and answer session with Senior Leadership Team
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