Center of Excellence Workshops
Four Seasons Consulting Group (FSCG) provides Center of Excellence (COE) Workshops for hospice and palliative care organizations nationwide.
Developed in 2009, COE Workshops were created to share a proven approach to excellence and quality care. Today, FSCG continues that commitment by guiding organizations through practical, high-impact, one- or two-day workshops.
Available regionally and nationally, each workshop is tailored to meet the specific needs of your organization. Four Seasons Consulting Group works closely with your team to design a program aligned with your goals and priorities.
Workshops are offered across the core disciplines of hospice and palliative care. Topics include financial sustainability, quality data reporting, administrative support, billing and coding, operational effectiveness, and more.
Explore the tabs above to view examples of COE Workshops for Hospice or Palliative Care.
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Palliative Care
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A Culture of Excellence – Part 1
- Role of CEO
- Values in Practice Leadership Framework
- Mission and values
- 7 Dimensions of an Organization
- Importance of setting organizational goals
- Goal setting toolkit
A Culture of Excellence – Part 2
- Concept of a model
- Implementing a leadership system
- Values in Practice teams
- Advanced goal setting
Increasing Your Census
- Developing a plan and strategy
- Engaging employees through task forces
- Analyzing data elements
Quality Framework
- Successful QAPI framework
- Key measures and strategies
- Decision tool
Palliative Care Leadership
- Establishing a palliative care department
- Hospital relationships – focal points
- Model using nurse practitioners and physician assistants
- Financing and sustaining a program
- Lessons learned
ADR’s – How to Hit a Homerun
- Importance of preparation
- Best documentation practices
- Crafting a clinical summary letter
- ADR response timing and documentation
- Tips and tools
Developing Best Practices in Billing & Coding
- Audit triggers
- Differences between palliative and hospice billing
- Coding pearls
- Educating providers
- Billing and coding templates
- Outside consulting services
Prognostication
- Understanding prognostic indicators
- Audit triggers
- Understanding the four common pathways to death
- Identifying common denominators to decline
- Improving prognostication skills by disease categories
Leadership Panel
- Question and answer session with Senior Leadership Team
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Hospice
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A Culture of Excellence – Part 1
- Role of CEO
- Values in Practice Leadership Framework
- Mission and values
- 7 Dimensions of an Organization
- Importance of setting organizational goals
- Goal setting toolkit
A Culture of Excellence – Part 2
- Concept of a model
- Implementing a leadership system
- Values in Practice teams
- Advanced goal setting
Role of CMO/Medical Director
- Role as a member of senior leadership team
- Medical oversight of hospice program
- Enhancing relationships with community physicians
- Medication cost containment
- Oversight/mentoring of hospice physicians
Increasing Your Census
- Developing a plan and strategy
- Engaging employees through task forces
- Analyzing data elements
Quality Framework
- Successful QAPI framework
- Key measures and strategies
- Decision tool
General Inpatient Care
- Managing an inpatient unit
- Safety and security measures
- 24/7 staffing
- Importance of support services
- Inpatient pearls
ADR’s – How to Hit a Home Run
- Importance of preparation
- Best documentation practices
- Crafting a clinical summary letter
- ADR response timing and documentation
- Tips and tools
Developing Best Practices in Billing & Coding
- Audit triggers
- Differences between palliative and hospice billing
- Coding pearls
- Educating providers
- Billing and coding templates
- Outside consulting services
Prognostication and LCDs
- Understanding prognostic indicators
- Audit triggers
- Understanding the four common pathways to death
- Identifying common denominators to decline
- Improving prognostication skills by disease categories
Leadership Panel
- Question and answer session with Senior Leadership Team
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